The RMA process
To request a Return Material Authorization, please complete and submit the following form.
The request will be processed and a return address will be emailed to you. Our technical support team will then contact you as soon as they receive the return equipment. We encourage you to provide a shipping tracking number, a printed RMA email and a picture of the return equipment
Send the above to firstname.lastname@example.org so we can make sure no part is lost or damaged during the shipping process.
If the quality issue is due to product device’s materials and workmanship, we will refund shipping cost and won’t charge the repair fee; if the issues and repairing requires further discussion, we will contact the customers and discuss about the repair fee.
The RMA process will take approximately TWO to FOUR WEEKS to complete. Thanks for your understanding.